Summary

The Loan Servicing Specialist is primarily responsible for processing high volume commercial and mortgage loans and ensuring the successful delivery of the loan related services quickly, accurately, courteously and in a confidential manner. Tasks include but are not limited to: processing and funding loans with a high level of accuracy and attention to detail, processing all loan payments and payoffs for active, charged-off, and non-accrual loans, and reconciling general ledger accounts daily.

Primary Responsibilities

• Board loans and lines of credit to the Bank’s loan accounting system
• Performs callback process on loans/lines boarded as back up
• Reconciles daily General Ledger accounts including: Loans in Process, Suspense and Escrow
• Process payments, payoffs, construction draws, charge offs, recoveries and non-accruals
• Handle phone call inquiries in regard to loan payments and advances
• Assist co-workers in completing daily workload when necessary to ensure all closing deadlines are me
• Provide high level of customer service to both internal and external customers
• Perform basic functions as needed daily such as file maintenance, organize and maintain files\

Education and/or Experience

• High School Diploma or the equivalent required
• Loan Servicing experience or other directly related experience a plus
• Advanced skills in personal computer operation and proficiency in Microsoft Office Word and Excel, Fiserv ITI software
• Advanced math skills – ability to calculate interest, percentages, ratios and locate routine mathematical errors

Competencies

• Communication –strong communication skills; can effectively assist other staff and follow up with customer inquires
• Accuracy and Thoroughness – strong attention to detail and ability to meet productivity standards
• Dependability – can exercise personal and professional responsibility and work with limited direction when needed
• Initiative – undertake self-development activities and seek increased responsibilities, asking for and offering help when needed
• Productivity – proven ability to produce results in a fast-paced environment
• Planning and Organizing – able to prioritize, organize and manage your time effectively
• Service – promptly respond to requests for service and meet commitments made to customers and other employees
• Judgment and Discretion – maintain confidentiality of sensitive information and exhibit sound and accurate judgement when making decisions
• Collaboration – can work well with other departments and individuals, maintaining communication needed to keep the workflow going

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $20-$25/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.