What You’ll Do

With general supervision, to provide solutions and support for most bank products and services via phone, internet or other electronic means. To identify client needs and determine appropriate action (i.e. stop payment, ATM maintenance, funds transfers, research, etc.). To provide basic PC support for Bank associates. To resolve basic problems independently and moderately complex problems with assistance.

Responsibilities Include

• Follows Superior Service Standards and Telephone Etiquette Standards.
• Responds to customer phone inquiries regarding full range of customer transactions and banking products and services.
• Receives and responds to inquiries from customers account status, card status and related banking products and services.
• Maintains accounts in response to customer inquiries, including but not limited to, stop payments, funds transfers, check orders, Telebank access, and service charges fees/refunds.
• Resolves routine customer service issues in a timely manner. Reviews issues, performs research, and initiates resolutions within established guidelines. Informs customer of resolution.
• Provides basic PC support for Bank associates including login assistance and basic application assistance.
• Advises management of irregular or recurring problems and makes recommendations to improve the service provided.
• Follows established bank policies, procedures, and guidelines for transaction processing and customer service.
• Protects the Bank’s assets/income and maintains the confidentiality of client information.
• Responsible for promoting the Bank’s philosophy of excellent customer service.
• Maintains current knowledge of Bank regulations. Ensures compliance with all Federal, State and Bank policies, procedures and regulations.

What You’ll Need to be Successful

• Accuracy and Thoroughness – strong attention to detail
• Communication – excellent verbal, written and interpersonal communication skills
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
• Initiative – eagerness to learn and a drive for continuous improvement
• Professionalism – ability to be professional and empathetic in all interactions
• Teamwork – maintain a positive working relationship with your team members
• Adaptability – willing and able to be flexible and adapt to changing job requirements

Qualifications

• High School Diploma or GED;
• Associate's degree (A. A.) or equivalent from two-year College or technical school; or
• Two years related experience and/or training; or equivalent combination of education and experience.

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $20.00-$24.00/hourly

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.