What You’ll Do

This role is responsible for performing general loan servicing activities, including payment processing support, escrow administration, and insurance and tax tracking. The position provides day-to-day account maintenance and customer support while ensuring accuracy, compliance, and timely resolution of servicing items.

Responsibilities Include

• Perform payment research and resolve discrepancies to ensure accurate loan account balances.
• Maintain loan accounts by processing updates, corrections, and system changes as needed.
• Administering escrow accounts, including setup, analysis, and ongoing maintenance.
• Track and monitor insurance and tax requirements to ensure coverage compliance.
• Process loan payoffs, including calculations and final account reconciliation.
• Respond to customer and internal inquiries, providing timely and accurate servicing support.
• Prepare and process borrower statements, notices, and required communications.
• Ensure all servicing activities are completed in accordance with applicable federal and state regulations and company policies.
• Provide additional support for tax and insurance functions, including issue resolution and follow-up.
• Perform other duties assigned to support departmental operations

What You’ll Need to be Successful

• Accuracy and Thoroughness – strong attention to detail
• Adaptability – can deal with frequent change, delays, or unexpected events without being derailed or becoming overwhelmed
• Attendance – consistently at work on time
• Collaboration – ability to work well with other departments and individuals, maintaining communication needed to keep the workflow going
• Communication – precise and exact when delivering information
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
• Reliability – complete tasks on time or notifies appropriate person with an alternate plan
• Teamwork– maintain a positive working relationship with your team members

Qualifications

• Minimum of 2 years of experience working with loan processing systems, data entry, and Microsoft Office applications, with a foundational understanding of loan documentation and regulatory requirements.
• Preferred experience includes exposure to banking operations, financial institutions or mortgage servicing, and general administrative or financial operations support.

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Hourly): $23.00 - $26.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.